Customer Satisfaction
Return & Refund Policy
Interac e-Transfer is our primary payment rail. Once an order ships, that payment is final except for damaged, defective, or incorrectly shipped items.
Cancel before it ships
Email support@goldenclimax.com with your order number. If we have not shipped yet, we refund the Interac in full. After ship, we replace damaged or wrong items — we do not refund change-of-mind.
How Returns Work
Day 1
Request
Submit your return request via email or contact form
1–2 Days
Approval
We review and approve your return with a prepaid label (if applicable)
3–7 Days
Ship Back
Ship the item back using the provided return label
5–10 Days
Refund
Refund processed to your original payment method
Eligible for Return
- Orders that have not shipped yet (full cancellation)
- Products received damaged or defective (replacement)
- Wrong item shipped (we cover return shipping)
Not Eligible
- Opened or used products (health & safety)
- Change-of-mind after the order has shipped (Interac is final)
- Products damaged by misuse or improper storage
- Promotional items
Refund Methods
Unshipped cancellations: We return the Interac e-Transfer (or crypto, if that is how you paid) in full.
Damaged or wrong item: We send a replacement. If we cannot replace it, we refund the merchandise amount.
Credit cards: We do not currently take cards, so there is no card refund path.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Please include:
- Your order number
- Photos of the damaged/incorrect item
- A brief description of the issue
We'll send a replacement at no additional cost. Return shipping is on us for damaged/defective items. If we cannot replace the item we refund the merchandise.
Cancellations
Orders can be cancelled for a full refund if they haven't been shipped yet. Once an order is marked as "Shipped," Interac is final except for damaged, defective, or incorrectly shipped items.
To cancel an order, contact us immediately with your order number. We process orders quickly, so the sooner you reach out, the better.
Late or Missing Refunds
If you haven't received your refund after 10 business days:
- Check your bank account or credit card statement again
- Contact your credit card company — it may take time to officially post
- Contact your bank — there is often some processing time
- If you've done all of this and still haven't received your refund, contact us
Need Help?
Our customer support team is here to help with any return or refund questions. We typically respond within 24 hours.
Last updated: August 2026