Privacy Policy

1. Information We Collect

Personal Information You Provide:

• Name, email address, and phone number when you create an account or place an order
• Shipping and billing address for order fulfillment
• Payment information (processed securely through Stripe — we do not store your full card details)
• Communications you send to us (support inquiries, reviews, feedback)
• Newsletter subscription email address

Information Collected Automatically:

• Browser type, operating system, and device information
• IP address and approximate geographic location
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and payment processing
• Create and manage your account
• Send order confirmations, shipping updates, and delivery notifications
• Respond to your inquiries and provide customer support
• Send promotional emails and newsletters (only with your consent — you can unsubscribe at any time)
• Improve our website, products, and services
• Detect and prevent fraud and unauthorized transactions
• Comply with legal obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Payment Processors: Stripe processes your payment information securely. Their privacy policy governs their use of your data.
• Shipping Partners: Canada Post and other carriers receive your shipping address to deliver your order.
• Analytics Providers: With your analytics consent, Google Analytics receives pseudonymous browser identifiers, shopping events and paid purchase information. Reports help us understand how visitors use our Site.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation.

4. Data Security

We implement industry-standard security measures to protect your personal information, including 256-bit SSL encryption for all data transmitted between your browser and our servers, secure payment processing through Stripe (PCI-DSS compliant), and restricted access to personal information on a need-to-know basis.

While we take reasonable precautions, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

5. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for the Site to function (authentication, cart, age verification).
• Analytics Cookies: Help us understand how visitors interact with our Site.
• Preference Cookies: Remember your settings and preferences.

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the Site.

Choose Essential Only or withdraw analytics consent through Cookie Preferences in the footer. When delayed purchase tracking is enabled, we retain Google Analytics pseudonymous identifiers for up to 30 days to associate a later payment with your visit. We send the transaction number, products, quantities and purchase amounts, without your name, email, address, phone or payment details.

Withdrawal stops tracking in this browser immediately. Cancellation of delayed tracking takes effect when our server receives the request. If you are offline, the browser retries when you return; a send already in progress or completed cannot be recalled. We retain a minimal consent and delivery marker to honor withdrawal and prevent duplicates.

6. Your Rights Under PIPEDA

Under Canadian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for the collection, use, or disclosure of your information (subject to legal or contractual restrictions)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order records are retained for a minimum of 7 years for tax and legal compliance purposes. You may request deletion of your account data at any time, subject to our legal retention obligations.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Site and products are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: